Why is Consumer Voice Important?
All people who experience mental health issues will discover that each person’s journeys is unique, yet we are also likely to have some experiences that are shared.
For example, we all have the desire to experience human rights and ensure these are upheld and respected. If and when rights are not respected in services, then we start to have some common experiences that we want to speak out about.
When we speak together, we have collective strength to bring about change. Through this speaking together, we can also inspire, learn from and be more connected with each other in our recovery and wellbeing.
This section of our website features the key ways that we promote, support and coordinate Consumer Voice, including:
Read people’s stories
Contribute to our online polls and surveys
Learn about consumer views on key mental health topics, such as stigma, suicide prevention and recovery.
Consumer Advisory Groups
Consumer Advisory Groups (CAGs) are consumer groups who bring Consumer Voice at a service, local or regional level to improve services and/or local communities.
CoMHWA hosts a directory, offers group resources, and works collaboratively with CAGs to ensure their views are heard and taken forward at a statewide level.
Consumer participation is the process of ensuring mental health consumers are partners in the design, oversight and evaluation of services and policies.
CoMHWA recruits, trains and coordinates consumers to be informed and effective representatives in services.
Peer support is support offered on the basis of shared lived experience and is founded in equality, hope and trust.
CoMHWA celebrates, values and connects peer supporters, supporting their advancement as key to recovery and wellbeing approaches in mental health and community services.
Education and Training
CoMHWA provides quality education, training and awareness raising to promote and support consumer voice, drawing on the broad and informed perspectives of our members and networks.
CoMHWA shares its submissions, position statements, policies and resources with consumers , supporters, community members and key decision-makers to raise awareness and commitment to a lived experience agenda for social change.